Last updated: 12 February 2026

We want you to love your order! If you’re not completely satisfied, our goal is to make returns and refunds as simple and fair as possible.

1. Returns

You may return items within 7 days of delivery for a refund or exchange, provided that:

  • The item is unused, unworn, and in its original packaging.

  • All tags and labels are still attached.

  • Jewellery items must be returned in their original condition and packaging.

To start a return, please contact us at info@wonderfullymadesa.co.za with your order number and reason for return. We will provide instructions on how to return your item.

2. Refunds

Once we receive your returned item and inspect it:

  • Refunds will be issued to the original payment method.

  • Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Please note: Shipping costs are non-refundable, except when the return is due to a faulty or incorrect item.

3. Exchanges

If you wish to exchange an item for a different size or colour:

  • Contact us within 7 days of delivery.

  • Exchanges are subject to stock availability.

  • Any difference in price will be refunded or charged at the time of exchange.

4. Damaged or Faulty Items

If you receive an item that is damaged or faulty:

  1. Contact us immediately at info@wonderfullymadesa.co.za

  2. Include a photo of the damage or defect.

  3. We will provide a replacement or full refund, including shipping costs.

5. Important Notes

  • Sale items or items purchased during promotions may have different return conditions — check the product description.

  • We cannot accept returns for items that have been worn, washed, or altered.

6. Contact Us

If you have any questions about returns, refunds, or exchanges, we’re happy to help:

Email: info@wonderfullymadesa.co.za